Stephco Cleaning & Restoration Blog

What Questions To Ask When Choosing A Restoration Company

Dealing with the fallout of a flood, fire, or other disaster can be overwhelming, stressful, and emotional. Whether you’ve experienced a flood, fire, or any other catastrophe, you want to ensure that your property is restored to its pre-loss condition as soon as possible.

What Questions to Ask When Choosing a Restoration Company

In this blog post, we’ll discuss essential questions you should ask when selecting a restoration company to aid in making an informed decision to ensure your property is in good hands.

What Does “Pre-Damage” Condition Mean?

Generally, the term “Pre-damage” condition refers to the state of a property before water damage, fire, or mold growth. Every remediation or restoration project aims to return the property to a pre-damage condition.

Depending on the severity of the damage, this might involve repairing or replacing damaged structural components, cleaning and sanitizing affected areas, and addressing any hidden issues that may have arisen due to the damage.

Restoring a property to its pre-damage condition is critical to ensuring that it is safe, healthy, and functional for its occupants.

Is The Company Licensed And Insured?

It’s essential to choose a restoration company that is licensed and insured. Doing so will ensure that you are working with a company that meets industry standards and is financially responsible for any damages or liabilities that may occur during the restoration process.

Choosing a licensed and insured company can provide peace of mind, knowing you are protected if anything unexpected goes wrong. A reputable restoration company will gladly show their licenses and insurance documentation. Be bold and ask for it before hiring them for the job.

How Experienced Is The Company?

Time and experience are of the essence when restoration work is needed. Water damage, fire damage, mold remediation, and other severe damage require prompt and efficient action to minimize the damage and prevent further issues. Choosing a restoration company with experience and a track record of success in the type of restoration work you need is crucial to protect your property.

An experienced company will have the knowledge, skills, and specialized equipment necessary to handle the restoration process efficiently, reducing the time it takes to complete the work. Additionally, they anticipate and address any potential issues that may arise during the restoration process, saving time and preventing future problems.

What Are Response And Turnaround Times?

Response and turnaround times are critical factors when choosing a restoration company. Response time refers to how quickly the company can respond to your call for help after a disaster.

The faster the response time, the less damage will occur and the quicker the restoration process can begin.

Turnaround time, on the other hand, refers to how long the restoration company will take to complete the work once they have started.

While this timeline can vary based on multiple factors, such as the type of damage, the damage’s severity, and the property’s size, it’s crucial to discuss the expected turnaround time with the restoration company upfront. A reputable company should be able to provide you with a realistic timeline based on their experience and the specific circumstances of your situation.

Remember that a shorter turnaround time may come with a higher price tag, so discuss your budget and timeline expectations with the restoration company before agreeing to any work.

What Techniques And Tools Are Used For Remediation?

Restoration companies use various techniques and tools for remediation, depending on the type and severity of the damage.

For example, in the case of water damage, the restoration company will use specialized equipment such as pumps, dehumidifiers, and air movers to extract the water and dry out the affected areas. In addition, they may use infrared cameras and moisture meters to detect hidden moisture to ensure that all areas are thoroughly dried.

Restoration companies use specialized cleaning agents and equipment to remove soot and smoke damage when remediating fire damage. In addition, using air scrubbers and ozone generators helps to remove stubborn odors.

Suppose mold is an underlying problem. Techniques such as containment, air filtration, and specialized cleaning agents remove the mold and prevent it from spreading.

Do They Offer Guarantees Or Warranties On The Work?

Many restoration companies offer guarantees or warranties on their work to provide their clients with peace of mind and ensure customer satisfaction.

A guarantee or warranty typically means that the restoration company will stand behind its work and take responsibility for any issues that may arise after the restoration process is complete.
Ask if the company includes any repairs or additional remediation necessary to address any problems that were not detected or resolved during the initial restoration process.

Before choosing a restoration company, discussing their guarantee or warranty policy and ensuring you understand the terms and conditions is essential.

For instance, some companies offer a limited warranty, while others provide a more comprehensive guarantee. Make sure to choose a restoration company that offers a guarantee that meets your needs and provides you with the peace of mind you need to move forward with the restoration process.

Do They Help With Insurance Claims And Paperwork?

Dealing with an insurance claim after a disaster can be overwhelming. However, most restoration companies understand that their clients are not experienced or do not have the expertise necessary to handle the paperwork and negotiations involved.

Most reputable restoration companies are happy to help their clients throughout the process and may work directly with the insurance company to provide estimates, documentation, and other necessary paperwork.

This kind of support can be invaluable for those already dealing with the stress and trauma of a catastrophic event. However, before choosing a restoration company, it’s essential to discuss their insurance claim assistance policy and ensure you understand how they can help you with your claim.

Holbrook MA Restoration Services

If you have experienced a flood, fire, or other disasters in Holbrook, MA, call the experts at Steph Co. Cleaning for comprehensive restoration and remediation services. Our experienced team of technicians is ready to help you restore and renew your property so you can get on with your life.

Stephco Cleaning & Restoration Blog

Reliable, responsive cleaning and restoration in and around Boston for over 45 years.