Frequently Asked Questions

Carpet & Upholstery Cleaning Questions:

How often should the carpets, in my home, be professionally cleaned?

It is recommended to have your carpets professionally cleaned at least once per year, ideally twice a year in the Spring and Fall, before and after we spend extended times indoors, through the Winter.

How long will it take my carpet to be cleaned?
Carpet cleaning duration depends on a multitude of factors, such as size of area, type of carpet and overall shape the carpet is in. We employ a number of cleaning methods which involves a degree of chemistry based on fiber content and amount of soiling, the carpet contains.
Why is upholstery cleaning necessary and how often should it be professionally cleaned?

Upholstery, carpets, draperies and other fabrics and textiles can trap and hold things like dust, dirt, greases, gases, dead skin and allergens. Regular vacuuming and spot treatment are recommended by manufactures, as preventative maintenance, but like carpeting, it is recommended to have routine professional cleanings, for the health and longevity.

Can I walk on my Carpets after cleaning?

We recommend trying to remain off the carpet, until dry. If you have to, try not to wear shoes or allow pets, as we do not want to re-introduce dirt and other particles, into the carpet. Our team will install air movers, when requested, to help speed along drying process.

Mold Remediation Questions:

Does Stephco provide mold remediation services?

Yes, we have trained and IICRC Certified technicians, with years of experience in mold remediation services. Our team has seen almost everything, attics, living areas, bathrooms, basements, crawlspaces, garages and more.

How much does it cost for an estimate, for mold remediation?

We do not charge for estimates, in home.

Does Stephco Charge for a Mold Inspection?

We do not charge for estimates, in home. If we have to perform any investigatory work with thermal imaging, air quality sampling, there may be a charge.

Is mold dangerous to mine or my family’s health?

Mold is a naturally occurring fungus that typically grows in areas where moisture or humidity levels are high. If your home has been subject to a flood or other water intrusion, it increases the chances of organic growth. If you feel that mold may be impacting you or a loved one’s health, it is recommended to have your home inspected by our Certified Residential Mold Inspector. Thermal Imaging, Moisture Readings, Hygrometric Readings and Indoor Air Quality Testing are just a few of the tools we utilize to find the source of the problem and develop a solution and remediation plan.

Can mold be detected?

Mold Growth can be visually observed by trained professionals, although it can only be confirmed through sample collection and Laboratory Analysis. Only then can species and spore count, be identified.

Water Damage & Restoration Questions:

Is water damage covered under my homeowners insurance?

Insurance will cover certain types of water damage situations, depending on the coverage in your homeowners’ policy. With water damage, it is highly recommended to address the damage ASAP. We will work directly with you and your Insurance, to ensure you and your home, get back to normal. If the damage is not taken care of swiftly, it could lead to other, more costly damages, like mold.

How long does it take to dry out a basement, after a flood?

After any water damage, in your home, it should take roughly 3-5 days, depending on size, category and class of water damage. We employ industry best drying equipment that keeps the air moving and the humidity count low.

What can I do to prevent humidity in my basement?

The best way to reduce humidity in any basement would be to increase air flow throughout basement by adding ventilation, to let humidity escape, or installing dehumidifiers, to reduce excess humidity altogether.

Stephco Cleaning & Restoration Blog

Reliable, responsive cleaning and restoration in and around Boston for over 45 years.

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